User privacy

Novitas Consult collects only basic data about customers/users and necessary data for business and informs customers/users in accordance with good business practices and in order to provide quality service, and we undertake to protect the privacy of all our customers.

All user/customer data is strictly stored and is available only to employees who need the data to perform their work. Employees of the online store are responsible for respecting the principles of privacy protection.

Use of data

We use the information you provide us to improve and personalize your experience on our website, provide access to certain services or products, and notify you of news or changes related to our services.

At the same time, we expect that you will use our website for searches and legally valid orders, that you will not place false or misleading orders, and that the legally valid orders, email address, physical address, and/or other contact information you provide will be accurate, valid and complete.

By ordering products through the Novitas Consult website, you agree to use your data and contact you if necessary to fulfill your order.

Data storage

The data you share with Novitas Consult, which is stored on secure servers, is stored using the latest protection methods for as long as necessary to fulfill the purpose for which you provided the data to us or to comply with legal obligations. When the conditions for data retention cease to exist, we delete them and remove them from our databases.

Users and website visitors who no longer want us to have their data can request that we delete/destroy it from our systems, except in the case of a legal obligation, when we will have to refuse the request and continue to store certain data until the expiration of the legally established deadline. 

Data Sharing

Novitas Consult values your privacy. The legal basis for sharing some of your data is your agreement to our terms of use or when we are required to do so by law. We undertake to inform you about this possibility in a timely manner.

User rights

As a user, you have the right to receive information about how Novitas Consult uses your data, what data it processes and concerns you, the source of that data, the purpose for which that data will be used, and the identity of the person to whom that data will be provided.

As a user, you have the right, at any time, to request the correction of any incorrect or incomplete data. You can send a request via our contact form. If the request is clearly unfounded or excessive, Novitas Consult may refuse to act on that request.

Contact Information

Questions, comments, or requests regarding our privacy policy or your data can be sent via this link.